Privacy

Privacy Policy

Many thanks for visiting our website or contacting us in some other way. Your personal privacy is very important to us. You may use our website without providing any personal data. If you wish to avail of one of our company’s services online, it may be necessary to process your personal data.
Where it is necessary to process your personal data and there is no legal basis for such processing, as a rule we will obtain your consent.
The processing of personal data such as your name, address, e-mail address or telephone number is always in compliance with the latest version of the Federal Data Protection Act (BDSG), the EU General Data Protection Regulation (GDPR), which came into force on 25 May 2018, and the German Telemedia Act (TMG).
With this Privacy Policy, our company wishes to inform you about the type and scope of the personal data we process and the purposes for which we process it, and to advise you of your rights as a data subject. Our company has put numerous technical and organisational measures in place in order to ensure that the protection of processed personal data is as seamless as possible. Nonetheless, the transfer of data via the internet may be subject to security vulnerabilities, so absolute protection cannot be guaranteed.

I. Definition of terms

Our company’s Privacy Policy is based on the GDPR. We want our Privacy Policy to be easy to read and understand. To ensure that, we would like to explain the terms used in advance:

Personal data
Personal data are “any information relating to an identified or identifiable natural person (hereinafter ‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.” (Art. 4 (1) GDPR).

Data subject
A data subject is any identified or identifiable natural person whose personal data are processed by the data controller.

Processing
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing
Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation
Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Controller
The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Processor
The processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient
The recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

Third party
A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent
Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

II. Name and address of the controller

The controller pursuant to the General Data Protection Regulation and other national data protection laws of the Union states or other data protection regulations is:
WORTWELT Übersetzungsagentur e.K.
Sabine Dillinger
Bergstr. 40, 93152 Nittendorf, Deutschland
Tel.: +49 9404 953737-1
EMail: info@wort-welt.com
Website: https://www.wort-welt.com

III. Name and address of the Data Protection Officer

Pursuant to Art. 37 GDPR and Art. 38 BDSG there is no obligation to appoint a Data Protection Officer.

IV. General remarks on data processing

1. Scope of processing of personal data
We collect and use your personal data only insofar as this is necessary to ensure the functionality of our website, and to provide our content and services. As a rule we only collect and use your personal data with your consent. An exception may be made in certain cases where it is not actually possible to obtain your consent beforehand, and the processing of the data is permitted under law.

2. Legal basis for the processing of personal data
Insofar as we obtain your consent for the processing of personal data, the legal basis for doing so is Art. 6 (1) a) of the EU General Data Protection Regulation (GDPR). Where the processing of personal data is necessary for the purpose of contract performance whereby you are a party to that contract, the legal basis is Art. 6 (1) b) GDPR. This also applies to processing that is undertaken to effect precontractual measures.
Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, the legal basis is Art. 6 (1) c) GDPR.
In the event that processing is necessary in order to protect the vital interests of the data subject or of another natural person, the legal basis is Art. 6 (1) d) GDPR.
Where processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms, the legal basis for processing is Art. 6 (1) f) GDPR.

3. Data erasure and duration of storage
Your personal data are erased or blocked as soon as the purpose for which they were stored no longer applies. Data may moreover be stored for longer where this is required under European or national law pursuant to Union ordinances, laws or other regulations to which the controller is subject. Data are also blocked or erased where the legally specified retention period elapses save where it is necessary to store the data for a further period for the purpose of concluding or performing a contract.

V. Provision of our website and creation of log files

1. Description and scope of data processing
Every time you visit our website, our system automatically collects data and information about the computer system being used.
The following data are collected during this process:

  • information about the type of browser and the version being used
  • your operating system
  • your internet service provider
  • your IP address
  • the date and time of your visit
  • websites from which your system has been referred to our website

These data are also stored on our system in log files. These data are not stored with other personal data about you.
2. Legal basis for data processing
The legal basis for the temporary storage of data and log files is Art. 6 (1) f) GDPR.

3. Purpose of data processing
The temporary storage by the system of your IP address is necessary so that the website can be displayed on your computer. To this end, your IP address must remain stored for the duration of your session. Storage in log files is necessary to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our IT systems. The data are not analysed in this connection for marketing purposes. The stated purposes represent our legitimate interest in processing data pursuant to Art. 6 (1) f) GDPR.

4. Duration of storage
The data are erased once the purpose for which they were collected no longer applies. In the case of data collection for the purpose of providing the website, this is the case when the respective session comes to an end.
In the case of storage of data in log files, data are erased after seven days at the latest. Data may be stored thereafter. In this case, your IP address is erased or pseudonymised so that it can no longer be used to identify your computer on a subsequent visit.

5. Objection and deletion options
The collection of data for the provision of the website and the storage of data in log files are necessary for the operation of the website. You therefore have no option to object.

VI. Cookies

1. Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored on your internet browser and/or stored by the internet browser in your computer system. If you visit a website, a cookie may be stored in your operating system. This cookie contains a unique sequence of characters that makes it possible to identify your browser on a subsequent visit to the website.

The following data are stored in and transmitted by the cookies:
– session tracking / session ID
– consent to the use of the cookie
We also use cookies on our website that enable us to analyse your browsing behaviour. In this way, the following data can be transmitted:
– input search terms
– frequency of page visits
– use of website functions

2. Legal basis for data processing
The legal basis for the processing of personal data through the use of cookies is Art. 6 (1) f) GDPR.

3. Purpose of data processing
Cookies are used for the purpose of simplifying the use of the website for our users. Analysis cookies are used for the purpose of improving the quality of the website so that we can continuously improve our service on the basis of the knowledge acquired about exactly how our website is being used. This represents our legitimate interest in the processing of personal data pursuant to Art. 6 (1) f) GDPR.

4. Objection and deletion options
Cookies are stored on your computer which transmits information to our website. Therefore, as a user you also have full control over the use of cookies. You can deactivate or restrict the use of cookies by adjusting your browser settings. Cookies that are already stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, you may not be able to use all of the website’s functions.

VII. Contact or offer form and e-mail contact

1. Description and scope of data processing
Our website contains a contact form which can be used to make contact and offers electronically. If you avail of this option, the data entered in the form will be transmitted to us and stored. These data are: your name, e-mail address, postal address, telephone number and possibly other order-related data. Your consent to the processing of data is obtained during the sending process and reference is made to this Privacy Policy. Alternatively, we can be contacted using the provided e-mail address. In this case, your personal data sent with the e-mail will be stored.
In this connection, the data are not transferred to third parties. The data are exclusively used to process the communication.

2. Legal basis for data processing
Where your consent has been given, the legal basis for the processing of data is Art. 6 (1) a) GDPR; for the purpose of effecting precontractual measures on the basis of an offer enquiry, the legal basis is Art. 6 (1) b) GDPR.
The legal basis for the processing of data that have been transmitted when an e-mail is sent is Art. 6 (1) f) GDPR. Where the purpose of the e-mail is the conclusion of a contract, Art. 6 (1) b) GDPR is a further legal basis for the processing of data.

3. Purpose of data processing
We process the personal data contained in the contact form solely to respond to your contact or offer request. Where contact has been made by e-mail, we also have the necessary legitimate interest in processing the data. Processing of the other personal data during the sending process serves to prevent misuse of the contact form and to safeguard the security of our IT systems.

4. Duration of storage
The data are erased as soon as they are no longer required for the purpose for which they were collected. With regard to the personal data input into the contact form and those data transmitted by e-mail, this is the case when the respective conversation with you has come to an end. The conversation is over when the situation indicates that the matter under discussion has been resolved. In the case of an offer request, data are erased once the statutory warranty obligations and the like have lapsed. The necessity of retaining data is reviewed every three years; where statutory archiving obligations exist, data are erased once those obligations have lapsed (at the end of statutory commercial (6 years) and fiscal (10 years) retention periods). The additional personal data collected during the sending process are erased after seven days at the latest.

5. Objection and deletion options
You may at any time withdraw your consent to the processing of personal data. Where you contact us by e-mail, you may object to the storage of your personal data at any time. In this event, we cannot continue the conversation with you. If you wish to withdraw your consent, please contact us by telephone or by writing to our company at the address shown above. In this case, all personal data that have been stored during the course of making contact will be erased.

VIII. Application form for translators

Description and scope of data processing
Our website contains an application form which translators may use to make an electronic application. If you use this option, the data you input into this form will be transmitted to us and stored. These data are: your name, e-mail address, postal address, telephone number, language combination(s), qualifications and specialist areas.
Your consent to the processing of the data is obtained during the sending process and reference is made to this Privacy Policy.
In this connection, the data are not transferred to third parties. The data are exclusively used to process your application.

Legal basis for processing
Where you have given us your consent, the legal basis for the processing of data is Art. 6 (1) a) GDPR; for the purpose of effecting precontractual measures the legal basis is Art. 6 (1) b) GDPR.

Purpose of data processing
We process personal data from the application form solely for the purpose of dealing with your application.
Processing of the other personal data during the sending process serves to prevent misuse of the application form and to safeguard the security of our IT systems.

Duration of storage
The data are erased as soon as they are no longer required for the purpose for which they were collected. With regard to the personal data input into the application form, this is the case when the application does not lead to any collaboration.
In the event that a contractual relationship is established, data are erased once the statutory warranty obligations and the like have lapsed. The necessity of retaining data is reviewed every three years; where statutory archiving obligations exist, data are erased once those obligations have lapsed (at the end of statutory commercial (6 years) and fiscal (10 years) retention periods). The additional personal data collected during the sending process are erased after seven days at the latest.

Objection and deletion options
You may at any time withdraw your consent to the processing of personal data.
If you wish to withdraw your consent, please contact us by telephone or by writing to our company at the address shown above.
All personal data stored during the application process will be erased subject to compliance with statutory retention periods.

IX. Google Analytics

1. Description and scope of data processing
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google also uses cookies via our website. Google Analytics also uses cookies that are stored on your computer and which enable your use of the website to be analysed. The information generated by the cookie about your website usage (including your IP address) is transmitted to a Google server in the USA and stored there.
On this website, Google Analytics uses the extension “grt._anonymizeIP();” to ensure that only anonymised IP addresses are collected.
By activating IP anonymisation on this website, within the member states of the European Union and in other countries that are signatories to the Agreement on the European Economic Area, your IP address is abbreviated by Google before being transmitted. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and abbreviated there.
Google uses this information to analyse your website usage, to produce reports about website activity to the website operator and to provide further services relating to website and internet usage. Google may also transmit this information to third parties where this is a statutory obligation or where third parties process these data for Google. Under no circumstances will Google link your IP address with other data that it holds about you. The IP address transmitted by your browser within the scope of Google Analytics will not be associated with other data that Google holds about you.

2. Legal basis for data processing
The legal basis for the use of the Google Analytics website analysis services is Art. 6 (1) f) GDPR. The use of cookies by Google is permitted pursuant to Art. 6 (1) f) GDPR.

3. Purpose of data processing
The purpose of using Google’s web analysis services and cookies is to improve the efficiency of our website through the optimised analysis of user behaviour so that we can respond more fully to our users’ interests and needs. This represents our legitimate interest in data processing pursuant to Art. 6 (1) f) GDPR.

4. Objection and deletion options
You can adjust your browser settings to prevent to the storage of cookies by Google; we would however advise you that in this case, you may not be able to use all the functions of this website. You can furthermore prevent the use of Google Analytics, i.e. the collection by Google of data (including your IP address) generated by the cookie related to your website usage and the processing of those data by Google by downloading and installing the following browser plugin: (http://tools.google.com/dlpage/gaoptout?hl=en).

X. Google AdWords conversion tracking

We use the online advertising programme “Google AdWords” and conversion tracking on our website. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you click on an ad provided by Google, a cookie for conversion tracking is placed on your computer. These cookies have a limited validity, contain no personal data and cannot be used to identify you. If you visit certain pages of our website and the cookie has not yet expired, we and Google can see that you have clicked on the ad and have been transferred to this page. Every Google AdWords customer receives a different cookie. This means that cookies cannot be tracked across the websites of AdWords customers.
The information that is collected with the help of the conversion cookie serves the purpose of collating conversion statistics. We are thus provided with the total number of users who have clicked on our ads and have been transferred to a page with a conversion tracking tag. We do not however receive any information that would allow us to identify the individual user.
Processing is undertaken pursuant to Art. 6 (1) f) GDPR on the basis of a legitimate interest in targeted advertising and the analysis of the effect and efficiency of that advertising.
You have the right at all times to object to the processing of your personal data on the basis of Art. 6 (1) f) GDPR on grounds arising out of your particular situation.
To do so, you can prevent the storage of cookies by making the corresponding adjustment to your browser settings. We would however advise you that if you do so, you may not be able to use all the functions of our website. Thereafter you will not be recorded in conversion tracking statistics.
You can furthermore adjust your settings to deactivate personalised advertising from Google. Instructions on how to do so are available here: https://support.google.com/ads/answer/2662922?hl=en . You can moreover deactivate third-party cookies by going to the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and following the opt-out instructions shown there.
Further information and Google’s privacy policy are available at: https://www.google.de/policies/privacy/

XI. Your rights as a data subject

If your personal data are processed, you are a “data subject” pursuant to the GDPR, and you have the following rights vis-à-vis the controller:

1. The right to information
You may request confirmation from the controller as to whether or not we are processing personal data concerning you.
Where such processing is taking place, you may request the following information from the controller:
(1) the purposes for which your personal data are being processed;
(2) the categories of your personal data that are being processed;
(3) the recipients and/or categories of recipients to whom your personal data have been or will be disclosed;
(4) the envisaged period for which your personal data will be stored or, if not possible, the criteria used to determine that period;
(5) the existence of the right to rectification or erasure of your personal data, a right to restrict processing by the controller, or the right to object to such processing;
(6) the existence of the right to lodge a complaint with a supervisory authority;
(7) all available information as to the source of the data where the personal data were not collected from you;
(8) the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you as the data subject.

You have the right to request information as to whether your personal data are being transferred to a third country or an international organisation. In this connection you may request to be informed about the suitable safeguards set out in Art. 46 GDPR in connection with such transfer.

2. Right to rectification
You have the right to request rectification and/or completion from the controller insofar as the personal data being processed are inaccurate or incomplete. The controller is required to undertake the rectification without undue delay.

3. Right to restriction of processing

You may request the restriction of processing of your personal data where one of the following applies:
(1) you contest the accuracy of your personal data for a period enabling the controller to verify the accuracy of the personal data;
(2) the processing is unlawful and you oppose the erasure of the personal data, and request the restriction of their use instead;
(3) the controller no longer needs your personal data for the purposes of the processing but they are required by you for the establishment, exercise or defence of legal claims; or
(4) if you have objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override yours as the data subject.

Where processing of your personal data has been restricted, such personal data shall, with the
exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
If you have obtained restriction of processing on the basis of the above conditions, you will be informed by the controller before the restriction of processing is lifted.

4. Right to erasure
A. Obligation to erase
You have the right to obtain from the controller the erasure of your personal data without undue delay and the controller shall have the obligation to erase these personal data without undue delay where one of the following grounds applies:
(1) your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
(2) you withdraw your consent on which the processing is based according to Art. 6 (1) a) or Art. 9 (2) a) GDPR, and where there is no other legal ground for the processing;
(3) You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR;
(4) your personal data have been unlawfully processed;
(5) your personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
(6) your personal data have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.

B. Information to third parties
Where the controller has made your personal data public and is obliged pursuant to Art. 17 (1) GDPR to erase that personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

C. Exceptions
The right to erasure does not exist where processing is necessary
(1) for exercising the right of freedom of expression and information;
(2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the area of public health in accordance with Art. 9 (2) h) and Art. 9 (3) GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 (1) GDPR in so far as the right referred to in Section A above is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
(5) for the establishment, exercise or defence of legal claims.

5. Right to notification
If you have exercised your right to rectification, erasure of your personal data or the restriction of processing vis-à-vis the controller, the latter is obliged to notify each recipient to whom the personal data have been disclosed of this rectification or erasure of your personal data or restriction of processing, unless this proves impossible or involves disproportionate effort.
You shall have the right to be informed by the controller about those recipients.

6. Right to data portability
You have the right to receive your personal data which you have provided to a controller, in a structured, commonly used and machine-readable format. You furthermore have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
(1) the processing is based on consent pursuant to Art. 6 (1) a) GDPR or Art. 9 (2) a) GDPR or on a contract pursuant to Art. 6 (1) b) GDPR; and
(2) the processing is carried out by automated means.

In exercising this right you moreover have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right is not allowed to adversely affect the rights and freedoms of others.

7. Right to object
You have the right to object at any time, on grounds relating to your particular situation, to processing of your personal data which is based on Art. 6 (1) e) or f) GDPR, including profiling based on those provisions.
The controller will no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms as the data subject, or for the establishment, exercise or defence of legal claims.
Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.
Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

8. Right to withdraw your Declaration of Consent in connection with data protection
You have the right at any time to withdraw your Declaration of Consent in connection with data protection. Withdrawing your consent will not affect the lawfulness of any processing undertaken up to the time of that withdrawal.

9. Automated individual decision-making, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This shall not apply if the decision:

(1) is necessary for entering into, or performance of, a contract between you and the data controller;
(2) is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights, freedoms and legitimate interests; or
(3) is based on your explicit consent.

However, these decisions may not be based on special categories of personal data referred to in Art. 9 (1) GDPR unless Art. 9 (2) a) or g) point (a) or (g) applies and suitable measures to safeguard your rights, freedoms and legitimate interests are in place.
In the cases referred to at (1) and (3) above, the controller shall implement suitable measures to safeguard your rights, freedoms and legitimate interests, and at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

10. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or non-judicial remedies, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, workplace, or the place where the alleged infringement occurred if you are of the opinion that the processing of your personal data violates the provisions of the GDPR.
The supervisory authority where the complaint has been lodged will inform you of the progress and the outcome of the complaint inclusive of notifying you of judicial remedies pursuant to Art. 78 GDPR.